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Support
fdx General Information
fdx is a data-driven commerce platform that leverages powerful FedEx insights to connect the entire customer journey, making it easier for brands to grow demand, increase conversion, optimize fulfillment and streamline returns.
fdx forms a comprehensive platform that connects the entire value chain. Using AI and machine learning, fdx turns FedEx's vast data into real-time intelligence, creating a digital twin of the network. This allows us to solve complex challenges, enhance the customer journey, and empower merchants with actionable insights.
fdx provides comprehensive near real time visibility with actionable insights into a shipment’s journey across the value chain. By enabling informed decision-making backed by data, stakeholders across industries can look to improve efficiencies, reduce costs, streamline strategic improvements, and drive customer satisfaction.
fdx has capabilities that support all major carriers – UPS, USPS, DHL and FedEx. Request a demo to learn more about multicarrier functionality.
fdx integrates near real time data analytics and predictive intelligence to provide precise updates to keep merchants (and their customers) informed at every stage of their shipment’s journey. With an easy-to-use, customizable experience, fdx allows users to tailor their needs to individual instances and use cases.
Our post-purchase solutions enhance the customer experience through Branded Order Tracking and Branded Returns. Both solutions offer customizable, consumer-facing experiences and notifications, allowing you to boost transparency and streamline operations.
Implementation & Support
Onboarding is a quick process! Our team will create credentials for your admin to add additional users and start building projects. There are many capabilities within fdx, each capability onboarding timeline is dependent on your technical stack and desired integration. We do advise you have some level of technical support to seamlessly integrate with our capabilities.
An Integration Consultant will be assigned to your team for assistance! This Integration Consultant acts as a technical project manager to help guide you through the implementation phase.
Each capability has robust documentation available. During the implementation your Integration Consultant and Client Success Lead are available to support. Once the implementation is complete, your Client Success Lead and fdx Support team are available.
Our fdx capabilities have multiple integration paths to suit every merchant’s technical needs. Request a demo and we will find a solution that fits your needs and individual pain points.
Privacy & Security
FedEx maintains appropriate technical and organizational measures to protect your Personal Data against accidental or unlawful processing, including protecting your Personal Data against unauthorized access, maintaining the confidentiality, integrity and availability of your Personal data, and training personnel on information security requirements.
Yes. Sustainability insights through fdx have been verified to be consistent with the Global Logistics Emissions Council (GLEC) framework and the Greenhouse Gas (GHG) Protocol.
Solutions
Engage new consumers
Grow your business by identifying, attracting, and converting high-value customers.
Ship with Confidence
Leverage data to craft exceptional experiences that keep customers coming back for more.
Delight Customers
Leverage data to craft exceptional experiences that keep customers coming back for more.
Integrations
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