Delight customers and earn loyalty through post-purchase

Deliver consistent and convenient shopping experiences tailored to your brand, building meaningful customer connections and encouraging repeat purchase, all while automating and streamlining back end processes.

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Customize order tracking with your brand

Keep customers engaged with transparent communication throughout the delivery process. Provide proactive tracking updates and detailed order status information, tailored to your unique brand standards.

Key advantages
  • Build trust with proactive tracking notifications and targeted marketing that keep customers engaged and informed throughout their journey
  • Enhance satisfaction with accurate, multi-carrier tracking updates that provide peace of mind and visibility
Customize order tracking

Simplify your returns and exchanges

Transform manual returns into opportunities to delight customers. We help you configure, streamline, and manage your returns process to offer a more seamless experience that keeps your customers coming back.

Key advantages
  • Leverage a centralized platform to configure your unique policies and easily generate labels, track return status, and view insights into current return activity
  • Customize your returns experience to match your brand using low code, white label options
  • Enhance customer satisfaction by offering over 50,000 US drop-off locations and flexible return options such as store credit or direct refunds
Streamline returns and exchanges
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Contravisual's results with fdx

30%

reduction in manual returns processing

10-20%

decrease in labor cost

40%

decrease in customer support inquiries

6%

increase in customer satisfaction measured through Net Promoter Score

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Unify your 
customer journey

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Engage new customers

Grow your business by attracting, and converting high-value customers.

Boost Reach and Drive Sales
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Ship with confidence

Optimize your deliveries for speed, efficiency, and sustainability with powerful data insights.

Optimize Your Supply Chain

FAQs

Customers can stay informed with our email notifications and webpage updates. For order tracking, they receive up to seven emails detailing the package journey and can view shipment milestones on a dedicated webpage. For returns, they get up to six notifications and access to a return tracking webpage, ensuring peace of mind about their refund.

Yes, you can customize logos, colors, fonts, and more to ensure brand continuity, keeping your customers engaged with your brand throughout the process.

Yes, we provide various flexible returns options. Customers can use any of our 50,000 drop-off locations for printer-less returns (via QR code) or drop-off packages with a printed label. We also offer package-less return options for smaller items, allowing drop-off without a box.

Yes, we offer extensive return policy customizations. These include setting return eligibility (e.g., final sale, product level, etc.), defining rules and exceptions for handling returns, specifying refund methods, and applying returns fees, amongst other options tailored to your business needs.

You can access real-time updates on order statuses, pending authorizations, returns in transit, and detailed analytics on returns, including top products returned, reasons for return, turnaround times from label creation to return, return label type (print label or QR code) and more!

Request a demo to connect with a product expert today

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